Terms & Conditions

Shipping

Order deadline is Wednesday 12:00 (noon) CST, prior to ship week. Additions or changes to orders must be made before the order deadline. No exceptions for customer pickups. Acceptance of order or changes is subject to availability and is not in effect until you have received a confirmation. PLACE ORDERS IN FULL BOX QUANTITIES ONLY. See chart below for minimums – No exceptions.

Casa Flora offers non-generic color plant tags with specific information for each fern variety that we produce. Please request tags at the time you place your order. Tags are $.17 each and are sold in bundles of 25.

It is the customer’s responsibility to inform us if it is too hot or cold to ship their order. Orders shipped when temperatures are below 40 degrees will be shipped in an insulated box at an additional charge of $10.20 per box. When temperatures are below 25 degrees, Casa Flora will hold order or ship via an expedited service. If the customer does not want an insulated box or expedited shipping, the customer must notify Casa Flora. FedEx is our primary carrier for parcel and LTL shipments.

Terms & Conditions

1. Prices are subject to change and are those in effect at time of shipment. Price changes usually take place in January of each year.
2. A valid State Sales Tax Certificate is required to be on file for all customers before shipment. There will be no retail sales.
3. Credit terms may be offered on an individual basis. Finance charges accrue at 1.5% per month and will be assessed to all accounts that are past due. If legal action is necessary, Texas jurisdiction applies.
4. Casa Flora warrants all nursery products to be true to type as described and within acceptable tolerances. Casa Flora gives no other warranty, expressed or implied, and will in no way be responsible for more than the invoice value at the time of purchase.
5. All shipments become the property of the purchaser when the shipping company picks up the order (the shipping company is agent of the purchaser). The customer must file any claim for transportation damage with the carrier. Inspect for any damages upon delivery. All freight is FOB Dallas, TX; Apopka, FL; or Mt. Dora, FL. unless specifically agreed upon in writing.
6. Casa Flora checks each tray prior to shipment to assure full count, uniformity, and freedom from pests and disease. Each tray is sleeved and individually placed in box dividers to assure we ship top-quality plants. Claims for damaged plants not due to shipping must be reported to Casa Flora within 48 hours of receipt of shipment so that an inspection may be made. Pictures must be included with all claims. See below for detailed conditions regarding claims.
7. Casa Flora does not guarantee orders that are damaged by extreme temperatures.
8. Cancellations must be made in writing 90 days prior to ship date. Cancellation requests received after the deadline must be approved and will be subject to a 30% restocking fee. Custom orders cannot be cancelled.

Claims

Casa Flora does not warrant plants for damages, defects, or conditions incurred after carrier receives order. Claims will not be accepted after customer has transplanted, cut back, or otherwise modified the plants. Claims will not be accepted after 48 hours of receipt of order. Casa Flora is not responsible for damages due to transport or late delivery. Casa Flora will not accept claims without pictures that evidence the issue.

If returning items, please package in original boxing. We will provide return label and arrange pickup.

Please refer to the table below for common issues and responses.